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I have a strong dislike for automated help systems that fail almost completely to actually help you. So I was really pleased to find that Whirlpool is actually quite helpful with my refrigerator. I heard a dripping sound from the fridge, checked out and found that it was indeed dripping and filling a pan underneath. I went to Whirlpool’s website, put in that I have a refrigerator, the type and ‘dripping water.’ The second search result was “A water dripping sound may be heard as water runs into the drain pan during the defrost cycle,” and it comes with an mp3 of the sound so I can identify if it’s the same sound I’m hearing. Nice.