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Finally Help That’s Helpful

Tim Erlin — Tue, 16 Jun 2009 16:53:52 +0000

I have a strong dislike for automated help systems that fail almost completely to actually help you. So I was really pleased to find that Whirlpool is actually quite helpful with my refrigerator. I heard a dripping sound from the fridge, checked out and found that it was indeed dripping and filling a pan underneath. I went to Whirlpool’s website, put in that I have a refrigerator, the type and ‘dripping water.’ The second search result was “A water dripping sound may be heard as water runs into the drain pan during the defrost cycle,” and it comes with an mp3 of the sound so I can identify if it’s the same sound I’m hearing. Nice.

Dilbert: Wrong, but Funny

Tim Erlin — Mon, 16 Mar 2009 19:04:00 +0000

Well, I can’t say I agree entirely with this strip. The common sense and experience of one developer isn’t equivalent to a solid risk management system, but it’s still funny. The reality is that you can’t get an objective, comprehensive view from the biased perspectives of individuals. Knowing that you yourself are a biased individual is an important step towards solving many problems.

Dilbert on Agile Development

Tim Erlin — Fri, 06 Mar 2009 22:06:53 +0000